Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Orders & Shipping

When will my order ship?
Orders are processed within 3–5 business days. You’ll get a confirmation email with tracking once it’s on the way.

Do you ship internationally?
Right now we only ship within the U.S. We’re working on expanding.

Do you offer local pickup?
Not yet, but keep an eye out. We’d love to make that happen in Los Angeles soon.

Returns & Exchanges

What’s your return policy?
Because candles are handmade, all sales are final. If there’s an issue (like your order arriving damaged), email us at hello@laofrendaco.com and we’ll make it right.

My candle arrived broken. What do I do?
Send us photos within 48 hours of receiving your order, and we’ll ship out a replacement.

Product

What kind of wax do you use?
Our candles are made with a premium soy blend wax for a clean burn and long life.

Are your fragrances safe?
Yes. We use phthalate-free fragrance oils, always sourced with safety in mind.

How long do your candles burn?
7oz candles: ~40–45 hours

Candle Care

How do I keep my candle burning clean?
Trim the wick to ¼" before every burn and let the wax melt to the edges the first time you light it.

Why does my candle tunnel?
That’s usually from blowing it out too early on the first burn. Always give it 2–3 hours the first time.

What do I do with the jar when the candle’s done?
Clean it with hot water and soap and repurpose. Perfect for holding pens, brushes, or plants.

Other Questions

Do you do custom candles?
We’re not offering custom scents at the moment, but collaborations are always on the table. Reach out if you’ve got an idea.

How can I contact you?
Email us anytime at hello@laofrendaco.com We usually reply within 24–48 hours.

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